End-User Support Request



Please provide a brief one-liner about the issue, something like "Product will not power on" or "My bag is missing a strap" would be ideal.
Please enter the product manufacturer for the item you have an issue with.
Please enter your product model (e.g. Shogun, LM400, Ace-M, etc.)
Please enter your product serial number, this is a requirement for any product that has a serial number attached to it.
DD slash MM slash YYYY
Approximate a date if you are unsure. Attach an electronic copy of the receipt to the ticket if available. Date of end-user purchase is preferred or date of reseller purchase if not submitted by an end-user. We need this to determine the warranty status of your product and can often not proceed with any repairs if this date is unknown.
Please enter the details of your request, include any relevant information - preferably an exact description of the issue and any firmware updates or tests performed (where applicable). Include ALL relevant information including camera model, lens type, model of hard drive used, etc. A member of our support staff will respond as soon as possible.
Drop files here or
Max. file size: 50 MB, Max. files: 6.