Terms used within this Warranty Policy will have the same meaning as terms used in the Blonde Robot Standard Terms and Conditions.
Subject to these terms and the Blonde Robot Standard Terms and Conditions, Blonde Robot:
warrants its products and services against defective performance as a direct result of inadequate packaging, faulty parts, design or workmanship for a period of twelve (12) months from the date of purchase excluding lamps.
Warrants that each of the products sold will conform to the applicable manufacturer’s specifications for a period of twelve (12) months from the date of purchase or such longer period if offered by the manufacturer in respect of products sold by Blonde Robot.
The warranty contained in clause 2 entitles you to the repair of faulty parts, labour and return freight charges or full replacement of defective products (or at Blonde Robot ‘s discretion equivalent products) at no further charge in the event that Blonde Robot or one of its authorised service agents is unable to repair the defective products.
You may return a defective product to Blonde Robot on a back to base repair arrangement in its original packaging or a suitable equivalent. You are responsible for freight costs to Blonde Robot. Damage incurred as a direct result of inadequate packaging or damage by your courier or Transport Company is your responsibility and will not be covered by this warranty.
The warranty in clause 2 will not apply if the products have:
been damaged in transit;
been modified or damaged or used in connection with other products or in any way not authorised by Blonde Robot;
been operated incorrectly in any way;
suffered physical damage due to mishandling by you or your nominees;
been operated in a damp or poorly ventilated environment;
been subject to smoke damage, vandalism, or fire damage;
been opened and/or serviced in any way by non- Blonde Robot authorised service personnel;
been affected by acts of God e.g. lightening, floods, earthquakes; or fire
been exposed to harsh or unusual conditions.
The warranty under clause 2 is subject to the following conditions:
the Products must be installed in accordance with the manufacturer’s instructions and any recommendations of Blonde Robot;
the Products must be installed in accordance with applicable Australian standards;
the Products must not be subject to misuse, damage or harsh or unusual conditions; and
you must report any damage or other product non-conformities to Blonde Robot as soon as such damage or non-conformity is discovered by or made known to you. Failure to do so may result in the warranty being invalid.
Blonde Robot reserves the right to assess eligibility for cover under these terms and conditions Blonde Robot will not be obliged to fulfill its obligations under the warranty unless you return to Blonde Robot, freight pre-paid any defective products on which a warranty claim exists. If Blonde Robot requests, you must permit Blonde Robot to conduct tests on site in relation to such products.
Blonde Robot warrants all service work and equipment repairs performed by Blonde Robot or one of its authorised service agents for a period of 3 months. This warranty applies only to service and repair work outside the initial 12 month warranty period. All costs for parts, labour and return delivery will be absorbed by Blonde Robot.
No returns for service, warranty or other reasons will be accepted without an RMA number. For a RMA number, please email firstname.lastname@example.org